Customer reviews of Runnymede Motor Company Ltd

By SPVTLANA O on 23 October 2018 | Verified purchase

We had a great experience buying a car, the sales person was very helpful, and very kind explained all that we needed to know, helped us with all the paperwork, I will definitely recommend using Runnymede Motor.

By OLIVER A on 23 June 2018 | Verified purchase

Very professional! Quick to help with any and all queries. Couldn’t ask for more, highly recommend.

By ELIO P on 22 May 2018 | Verified purchase

I bought my new car 08th of May 2018, from this company and I would not hesitate to recommend this company and I would buy from them again. I can’t believe the bad review seen on this site as my experience has been completely the opposite. The car I bought was actually much better than condition than describe in Autotrader and very good value for money. For this purchase I have been treated with respect and honesty. The staff of this company has been very helpful, and pleasant to deal with and I wasn't pushed with hard sale tactics like in other garages I had visited. There was I little chip on the windscreen which the company have replaced immediately at no cost to me. I fund all the bad reviews on this website been not the true description of this company according my experience and I would not hesitate to recommend this company. E.P. Company Director

By JAMIE D on 16 May 2018 | Verified purchase

Worst second hand car company I have had the pleasure of dealing with. Had issues with a vehicle I purchased in December. Runnymede were very slow acknowledging the faults, we drove several times backwards and forward to Windsor and when their mechanic ‘fixed’ our car it came back with the same issue and a new issue created by them breaking the brake light switch and still sending my wife and 2 year old on a 70 mile journey with in effect no brake lights. Not even an apology for this mistake! When I reported that the faults persisted they insisted I took the vehicle back to them but for obvious reasons I was not about to endanger my families life for a second time in Runnymedes hands. Subsequently iv attempted to have the vehicle with a small token payment from Runnymede which doesn’t even cover 30% of the repair bill. Management want to cut their ties and to proceed further I am forced to go via HMCTs/small claims court! Avoid at all costs!

Reply from Runnymede Motor Company Ltd on 15/08/18

Dear Jamie We understand that you have had few issues with your vehicle. Contrary to your report however, we have acknowledged these immediately and tried to help and rectify your vehicle as soon as we could. On one occasion, the mechanic stayed behind after work to ensure your wife and son get home safely. Runnymede Motor Company took responsibility for paying for your repairs. You have chosen to get your vehicle repaired at the garage of your own choice. We paid for the expenses as a goodwill gesture. As you are aware, they misdiagnosed the fault and the problem came back. We advised you to discuss this directly with your chosen garage. Runnymede Motor Company Ltd was willing to fix this for you, providing that the vehicle will be returned to our site, this was rejected by yourself.

By Babalola O on 09 May 2018 | Verified purchase

Good service, attention to details, willing to listen to customer , friendly disposition, Keep to their promise. The staff are very polite and professional. Car was as advertised, very clean and spot on, with competitive price.

By JAKE W on 08 May 2018 | Verified purchase

Good customer services. Helped out alot. Would definitely reccomend

By Steven H on 04 May 2018 | Verified purchase

A boutique that punches well above its weight! A pleasantly subtle and highly responsive sales team, together with close mechanical and administrative support make this garage a must if you wish to take the stress out of buying a second hand car. A pleasure to deal with at all levels, I was left in no doubt they thrive on ensuring customer satisfaction '

By DIANA M on 02 May 2018 | Verified purchase

Our dealer was helpful efficient and friendly . He went the extra mile to help us acquire the motor of our choice .

By THOMAS G on 25 February 2018 | Verified purchase

Very helpful and friendly ,was a struggle to get where I wanted but he tried his best to get the best deal possible

By Katarzyna S on 23 February 2018 | Verified purchase

Great service From The sales Man , car was very clean and tidy , they offered me great finance options , would recommend to all my friends .